FAQs

How do I place an order?

Below is a step by step video demonstrating how to place orders. If you have any questions or concerns, please contact us.

Do you do repairs?

Yes! We love doing repairs. We offer three standard levels of repair, as well as doing some custom repairs depending on what your individual mod needs. Below are descriptions of the three repair packages we offer.

  1. Install a new adjustable 510 connection. This replaces the older brass, non-adjustable 510 connections. Cost: $25 plus return shipping.
  2. Convert standard profile to low profile. Available for both Grands and Minis. Cost: $20 plus return shipping.
  3. “Spa Package” – refurbishment/replace most of the internal hardware of your mod. Parts replaced include: push button, positive contact, spring, bottle, bottle cap, feed tube. Cost: $35 plus return shipping.

When sending your mod in for repair, please include a note selecting which of the above package you would like (1, 2, or 3) or describe your problem/what you would like us to fix. Once we receive your mod, we will assess it and send an invoice for payment. After that, we’ll fix up your mod and send it back to you as quickly as possible!

Are you going to make a Woodvil, variable voltage, resin mod, etc.?

Maybe… Right now we are focused on our current product line. We are investigating new products and welcome your input on where you would like to see REOS in the future.

Helpful Resources

Thanks to the enthusiasm of REOS users, there is a wealth of knowledge available on various websites to answer any of your technical questions. Our favorite is https://www.e-cigarette-forum.com/forum/forums/reos-mods.623/ . This forum has years’ worth of information and is a great resource.

If you still have questions, we’d love to hear from you. Give us a call or send us an email – we’re always happy to answer your questions.